I think I hit new BRAIN FUDGED exam heights this afternoon. Just driven back from school and for about 10 seconds I was stood bemused next to the house front door. The locked front door. Why wouldn’t it open. I was repeatedly pressing the car remote door opening key.

D’oh.

Once I had finally opened the pesky front door with its traditional key, I found a letter from a rather large public utility company which had been privatised a few years decades back. Customers were told that this would significantly improve service levels and keep prices down….

We are still waiting for those particular benefits to arrive.

The letter was addressed to Hawklad’s Mum. Over the 6 plus years since the world changed, I have repeatedly tried to get them to change this. Apparently the main database has been changed but other databases not linked to the main one keep popping up. Clearly the privatised company can’t afford to link all its systems. Got to pay those Dividends…..

Well back to the letter. A few years back, seeing my partners name on the address would have wrecked me. Things have changed now. The grief journey moves further down the road. This time I focused on the text next to the address.

We know times are hard, we are here to help. We want to do all we can, so open the envelope to see what we can do for you…

Well for a start you could stop fleecing your customers with ridiculously sky high prices and monumentally poor service levels. You could also stop your Chief Executive getting millions in performance related bonuses.

I dealt with the letter in the appropriate manner. Throw it to the mad Cat and Dog, let them rip it to shreds.

But the key point is that I focused on the contents of the letter rather than on the name on the letter. I never thought I could ever do that but when the time is right, the journey starts to become just a bit less painful.