Don’t you love technology.
All I wanted to do was buy two £8 tickets for a walk around a local castle. With covid you now have to pre book the tickets online. All was going well until the message ‘authorisation code sent to mobile’. No message was received. Resend code and once more nothing. Ok, use confirm the payment via the online banking app. AND that failed….Then everything unravelled. Soon I was locked out of my online banking app and my bank card was frozen. Then my online home fuel oil order failed as by card was locked out. I hadn’t realised that my mobile had suddenly gone faulty …. Not accepting messages or calls but at least it still played music (good to see it got its priorities right).
My only option was to phone my bank’s dreaded customer desk. A helpful message told me that my call was important to the bank but there was a 20 minute wait as call volumes were unusually high. Two pigging hours later a voice at the end of the phone. I needed to confirm my identity. Did I know my unique online banking code – NO…. Could I confirm what £19.99 payment was made on my account last Tuesday – NO (as soon as I put the phone down, I remembered, typical)….. Could I remember my online banking password – didn’t know I had one…… Finally, the last option, they would send a security code message to my mobile – but my mobile was stuffed so it never arrived…… Now it’s wait 5 days for a letter to arrive in the post with a code to reset the online banking. Well at least my card was released from purgatory.
Well that went well. I do love the seamless possibilities offered by technology.
So 4 hours later we arrived at a local country house which thankfully still accepted on the door payments. So we did finally get a much needed walk and it was a good one. That was a blessing, no thanks to technology.