“Sir can you read out the unique software licence number again, our system isn’t recognising the code.”
Any call to a Help Desk is a challenge, especially when your tired. Tired and brainwashed. Softened up by hours on hold, listening to the drone of a lame b-side singles and the endless ‘your call is important to us’ mantra.
Can I ask why your licence number is so long…
“Its to improve core security and improve the client interface.”
I so wanted to scream ‘Will you speak in English please’ and I have a degree in IT. Don’t hold that again me……
You do know that licence numbers are frequently between 10 and 20 digits long. Yours is about 60 characters long, Why can’t I just copy and paste this, or I forgot, your App turned that function off for Security and Customer Care reasons.
‘That’s why our system is so robust”
It’s also why I’m smashing the phone repeatedly into my laptop in frustration. Here goes again then. Let’s see if I can read out the code perfectly. Would be easier reading out War and Peace.
A true test of my eyesight, my memory and my oral skills. After about 15 failed attempts where I started doubting my sanity, the penny finally dropped. The person from London can’t understand my northern accent. C in not a Z… and H is not a E
Happy days . That’s 4 hours of my day I won’t get back. Hours I could have been outside focusing on what is really important in life. When will I learn.