“Sir can you read out the unique software licence number again, our system isn’t recognising the code.”

Any call to a Help Desk is a challenge, especially when your tired. Tired and brainwashed. Softened up by hours on hold, listening to the drone of a lame b-side singles and the endless ‘your call is important to us’ mantra.

Can I ask why your licence number is so long

“Its to improve core security and improve the client interface.”

I so wanted to scream ‘Will you speak in English please’ and I have a degree in IT. Don’t hold that again me……

You do know that licence numbers are frequently between 10 and 20 digits long. Yours is about 60 characters long, Why can’t I just copy and paste this, or I forgot, your App turned that function off for Security and Customer Care reasons.

‘That’s why our system is so robust”

It’s also why I’m smashing the phone repeatedly into my laptop in frustration. Here goes again then. Let’s see if I can read out the code perfectly. Would be easier reading out War and Peace.

3ZH8AWE4A11ZZ4DF099SD80683D5F2988C0DDC9ABEE9724201A2512E36620CC6E1E7FSDSZEH1

A true test of my eyesight, my memory and my oral skills. After about 15 failed attempts where I started doubting my sanity, the penny finally dropped. The person from London can’t understand my northern accent. C in not a Z… and H is not a E

Happy days . That’s 4 hours of my day I won’t get back. Hours I could have been outside focusing on what is really important in life. When will I learn.

37 thoughts on “Life

  1. I feel your pain. Every time I try to sign on some of my internet accounts they say I have my password wrong even though I know it is right and want me to change it. I go through all the steps and then the next time, they say it is wrong again. Drives me crazy. The only person who seems to have problems hacking into my accounts is me!!!!

    Liked by 1 person

  2. Definitely nerve-wracking at any time. But doubly so when you’re tired. 🤗 Well, on a good note, I did enjoy the way you wrote this undelightful bit of mind torture. It made me smile, laugh and empathize with you all in one go.

    “It’s also why I’m smashing the phone repeatedly into my laptop in frustration. Here goes again then. Let’s see if I can read out the code perfectly. Would be easier reading out War and Peace.”

    🤣😂🤣😂🤣 Nicely worded. Now get outdoors and enjoy focusing on what’s important. Stay out of the rain Superdad! ❤

    Liked by 1 person

  3. I had a day like that recently. It would help if they would eliminate all the comments about how the company is so grateful for your patronage, how you should have confidence in their sincerity blah blah blah. It’s time filler for them and waster for the client and it is so insincere. Makes me bonkers.

    Like

  4. Spelling can be so tricky. I have quite a few callers that speak English. Not all ARE English, so their accents are so different and sometimes it is so difficult to understand them anyway. Remember, I am not English either… lol.

    Like

  5. Sam – India – Lima – Lima – Yankee Bravo – Oscar – Yankee😂
    After working in dispatch for years, I just default to using the phonetic alphabet.
    Another gorgeous photo! The beauty of Nature, like ice cream and choco, can make most things better😉
    💌💌💌

    Like

  6. You ask “When will I learn?” and yet you just did.
    So, for future reference here’s the thing:
    Alfa, Bravo, Charlie, Delta, Echo, Foxtrot, Golf, Hotel, India, Juliett, Kilo, Lima, Mike, November, Oscar, Papa, Quebec, Romeo, Sierra, Tango, Uniform, Victor, Whiskey, X-ray, Yankee, Zulu.

    Like

  7. Ugh. Yes, that license number is unreasonably long. Having previously worked in the maritime industry on ship, I often revert to using the phonetic alphabet. But I would have probably told the help desk, Whiskey, Tango, Foxtrot?

    Liked by 1 person

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s